TERMS & CONDITIONS
These Terms and Conditions (the “Agreement”) govern your relationship with SALTWATER SURF TRAVEL (“SST”), in its capacity as a travel agency, and set forth the respective rights and obligations of all parties. These Terms and Conditions apply to all bookings of travel components and/or services made through SST.
SALTWATER SURF TRAVEL
- SST, acting solely as an agent, offers and sells individual travel components and services separately to you. SST does not sell or offer any travel packages, nor does it act as an organizer or tour operator. SST serves exclusively as an agent in relation to all bookings made on your behalf. For each booking, your contract is directly with the supplier of the relevant travel components or services. No contractual relationship is formed between you and SST.
- By making multiple bookings for different travel components or services, you acknowledge and agree that you are entering into separate contracts with each supplier, and that SST is not liable for any such agreements or any associated travel services, including accommodation, transfers, or other arrangements. SST assumes no liability for the acts, omissions, or failures of any suppliers or service providers, including accommodation and transfer providers, or any third parties connected to your booking.
- The description of the supplier’s travel package, as presented on SST’s website or in the individual offer SST arranges on behalf of the supplier, shall govern the contract between you and the supplier. If the supplier's terms and conditions are not available, applicable travel laws will apply. SST will make reasonable efforts, though without any binding obligation, to provide you with a copy of the supplier’s terms and conditions at your request. In the event of any inconsistency or conflict between the supplier’s terms and conditions and these Terms and Conditions, the provisions of these Terms and Conditions shall prevail.
- Any communication related to your booking must be sent via email from the group leader or primary contact, and must reference the booking number.
RESERVATIONS
- Once we have received your booking we will confirm your arrangements on behalf of the supplier concerned by issuing a confirmation This will remain subject to availability. Please review this confirmation carefully as on receipt and us immediately if any information which appears on the documentation appears to be incorrect or incomplete.
- We will take no responsibility for any errors in any documentation unless notified of any inaccuracy within 7 days issue. We will endeavour to rectify any inconsistency or error notified to us outside these time limits, though SST will not be responsible for any costs incurred in this process.
- A binding contract between you and the supplier of selected service or component comes into existence when we send your confirmation, on the supplier’s behalf, to the group leader/primary group point of contact. The terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract.
PAYMENTS
- If a booking is made more than 60 days prior to the scheduled arrival at the booked accommodation or the commencement of the first service of the booked travel, a deposit of 30% of the total booking value is required. The remaining balance must be paid 60 days before departure. For bookings made less than 60 days before the scheduled arrival, full payment is required at the time of booking.
- Failure to make full and timely payments will be considered as a cancellation of the booking, and all monies paid or due at that date will be retained. If cancellation is not immediate due to a promise of payment, specified cancellation charges will apply based on the date the booking is reasonably treated as cancelled.
- Payment for incidental extras (e.g., food and beverages, tips, etc.) must be made directly to the accommodation provider before check-out.
- As an agent for the supplier(s) concerned, we reserve the right to pass on all additional costs and charges imposed by the supplier(s) in accordance with their terms and conditions.
CLIENT REQUESTS
- Should individual clients have any specific requests for particular requirements, we will convey such requests to the supplier of your booking. However, SST cannot guarantee that these requests will be fulfilled. The acknowledgment that a special request has been noted or forwarded to the supplier, or the inclusion of the special request in your confirmation or any other documentation, does not constitute confirmation that the request will be met.
- Any special request will not form a contractual obligation of the supplier concerned. All special requests are subject to availability unless and until specifically confirmed. Furthermore, if the Supplier is unable to meet any particular request, neither we nor the supplier will have any liability to you in this respect.
- All such bookings will be treated as “standard” bookings, subject to the aforementioned provisions on special requests.
- If you or any member of your party has any medical condition or disability that may affect your booking, you must inform SST before confirming your booking so that we can advise on the suitability of the chosen arrangements. This information must be provided in writing at the time of booking.
- If we or the supplier reasonably feel unable to properly accommodate the particular needs of the client concerned, we reserve the right, on behalf of the supplier, to decline the reservation or, if full details are not provided at the time of booking, to cancel the contract on behalf of the supplier when we become aware of these details.
MODIFICATIONS TO RESERVATIONS
- Should you wish to amend your booking after it has been confirmed, you must notify us immediately. While we will endeavor to assist you, we regret that amendment requests cannot always be accommodated.
- Where an amendment can be made, any costs incurred by us, as well as any costs or charges incurred or imposed by any of the suppliers of your arrangements, must be paid by you.
- If you change the number of people booked, the total price of your booking will be recalculated for the new group size. For example, if the party size is reduced, this may result in the accommodation being under-occupied, and each remaining party member may be required to pay an additional amount.
- If you wish to make any changes to the booking while on holiday (e.g., upgrading accommodation or extending your stay), all requests are subject to availability, and any extra costs must be paid immediately.
CANCELLATION
If you wish to cancel a confirmed booking, you must notify us immediately. Cancellation charges will apply and will be calculated as follows:
- If cancellation is made more than 60 days prior to departure: 30% of the total cost of your booking, or the amount of the initial deposit, whichever is greater.
- If cancellation is made 60 days or less before departure: 100% of the total cost of your booking.
Alternative cancellation and payment terms may apply if stated in the booking offer.
- If any cancellation reduces the number of full-paying party members below the number on which the price was originally based, we will recalculate these items and re-invoice you accordingly. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy.
- Claims must be made directly to the insurance company concerned.
CHANGES TO AND CANCELLATION OF YOUR BOOKING BY SUPPLIER
- If there is a change to, or cancellation of your booking, we will pass on the new details to you along with any compensation that the supplier may offer. As an agent only for the supplier, we cannot accept any liability for any changes or cancellations made to your booking.
CIRCUMSTANCES BEYOND OUR CONTROL
- Except where otherwise expressly stated in these conditions, we regret that we cannot accept any liability or pay any compensation where the performance of our obligations to you is prevented or affected by a third party or the supplier concerned. This also applies in cases where you suffer any damage or loss as a result of an event which we or the supplier of the service could not, even with all due diligence, foresee or avoid. Such events may include, but are not limited to, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, fire, natural or man-made disaster, adverse weather conditions, pandemic, and all similar events outside our control.
RESPONSIBILITIES
- We act only as an agent for the supplier concerned. Your contract for your arrangements is directly with the supplier concerned. We accept no liability in relation to the arrangements themselves or for the acts or omissions of the supplier. For all bookings, the terms and conditions of the supplier will apply to your contract.
- However, in the event that we are found liable on any basis in relation to your booking, our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the supplier concerned (as opposed to any service provided by the supplier, for which we are not responsible) is limited to twice the cost of the booking in question.
COMPLAINTS
- In the unlikely event that you have a complaint or experience any problems with your arrangements while away, you must immediately inform the supplier or provider of the arrangement in question. Any verbal notification must be put in writing and given to the supplier’s representative as soon as possible. Please bear in mind that we act only as an agent for the supplier concerned and therefore cannot accept any liability for your arrangements. However, we will assist you in your claims. Please inform us as quickly as possible, as most problems can be dealt with promptly. Any assistance provided in resolving a complaint in relation to any arrangements is provided on a goodwill basis and in our capacity as an agent only, and is therefore limited accordingly.
BEHAVIOUR
- You accept full responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be made directly to the supplier concerned at the time. Failure to do so will result in your responsibility for meeting any claims subsequently made against us, including our own and the other party’s full legal costs, as a result of your actions. Suppliers reserve the right to terminate your stay or transfer, or that of any member of your party, at any time due to misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, neither the suppliers nor SST shall be under any obligation to pay compensation or meet any costs or expenses incurred as a result of your stay or transfer being terminated.
PRICING
- Please note that the information and prices shown on this website may change prior to the time of actual booking. While every effort is made to ensure the accuracy of prices at the time of display, errors can occur. Therefore, you must check all details of your chosen holiday (including the price) with us at the time of booking. Please verify currency conversions with your local bank.
- There may be differences between the actual accommodation and its description. Occasionally, local issues may result in some facilities or services becoming unavailable or restricted. SST cannot accept responsibility for any changes or closures to amenities or attractions. We cannot accept responsibility for any inaccurate, incomplete, or misleading information about any accommodation or its facilities and/or services, except in the case of gross negligence on the part of SST. Your rights in this regard are determined according to the terms and conditions of the supplier of your arrangement.
- Government-imposed surcharges and taxes (either in your country of origin or travel destination) may vary from the time of booking to the date of departure. Any such additional fees applicable to your booking will require payment by the person(s) traveling prior to departure.
PASSPORTS, VISAS AND HEALTH
- It is the responsibility of individual clients to ensure they are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct and current documentation. You must check passport and visa requirements with the Embassy or Consulate of the countries to which you are intending to travel. If the failure to have necessary travel or other documents results in any financial penalty being imposed on SST, you will be responsible for reimbursing us accordingly.
PROPOSED DESTINATION
- By offering for sale travel product components to particular destinations, we do not represent or warrant that travel to any such destination is advisable or free from political or health risks. We are not liable for any damages or losses that may result from travel to such destinations. You are strongly advised to review any travel prohibitions, warnings, announcements, and advisories issued by applicable government institutions prior to booking international travel.
- Please note that the requirements and standards of the country in which any services that make up your holiday are provided will apply to those services. As a general rule, these requirements and standards may sometimes be inferior to those of the client’s country of origin.
TRAVEL INSURANCE
- Travel insurance is mandatory and to be purchased interdependently by individual travellers prior to departure. Please read your selected policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check individual insurance policies.
COMMUNICATION
If you book via our website or have opted to be contacted by email, we will communicate with you using the email address you have provided. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via telephone or in writing, as required or deemed appropriate.
CONDITIONS OF SUPPLIERS
The services that constitute your arrangements are provided by independent suppliers. These suppliers deliver their services in accordance with their own terms and conditions, which may include provisions that limit or exclude their liability.
JURISDICTION
All contractual relations between Saltwater Travel, its customers, and service providers are subject exclusively to Australian law. Sydney, New South Wales, shall be the mutually agreed place of jurisdiction for non-Australian travellers.